Frequently Asked Questions For those new to Usenet, we recommend Usenetservices.com The content doesn't seem to be the same on all the servers, why? I am unable to access certain groups via the web to news gateway, why? When I go to download a group I do not get as many article headers as my newsreader reports are available, why? Some newsgroups seems to be expiring very quickly, why? Do I have to use a newsreader to access your newsgroups? How do I cancel my account? Do I have to have a credit card to sign up? How will your charge appear on my credit card statement? Why are there articles missing in the binaries newsgroups? Some articles that I post from world Wide newsfeed do not seem to propagate to other news servers, why? I need to change the credit card I am using with World Wide newsfeed. What do I need to do? I am getting a "502 Authentication Error." What does this mean? What is the POP3 and/or SMTP address? Is there a download limit? Where can i find more info on Usenet? I'm getting an AUTHENTICATION FAILED message I am having problems using Agent 1.5 or Free Agent 1.11, what is wrong? What are the daily limits for posting? What is the number of simultaneous connections that are allowed. More Usenet Help Here STILL LOST ? CLICK HERE AOL Help Q:  The content doesn't seem to be the same on all the servers, why? A: This is because the servers are located in different geographical areas with different feeds and peering arrangements at each. We have designed our system this way for redundancy and speed. Back to Top Q:   I am unable to access certain groups via the web to news gateway, why? A: As it is stated in our terms and conditions,some groups are only accessible via a newsreader. The reason for this is due to a legal issues in regards of providing a way to decode any images that some one else posted. If you do encounter any questionable material that somebody, posted please let us know so that we may remove the offending article. Back to Top Q: When I go to download a group I do not get as many article headers as my newsreader reports are available, why? A: Most newsreaders determine how many articles are available in a group by performing a calculating of the difference between the highest and lowest article ID number. On DNews (the news server software we use) this calculation is seldom accurate. We will continue to nag the makers of DNews until this error is corrected. Back to Top Q: Some newsgroups seems to be expiring very quickly, why? A: The rate of article expiration will vary by group and will depend on the amount and size of new articles coming in. This is especially true for binaries groups. We do not set limits on retention time, the only limitation is the amount of disk space available. Back to Top Q: Do I have to use a newsreader to access your newsgroups? A: No, we have a Web-To-News gateway both for PC users and WebTV users. All that is required is a web browser. Back to Top Q:  How do I cancel my account? A: Go to our Signup page and you will see " Cancel My Membership" and follow the instructions. It's that easy . Back to Top Q:  Do I have to have a credit card to sign up? A: No, you can also pay by online check from our Signup page. Back to Top Q:  How will your charge appear on my credit card statement? A: All our credit card charges are processed by CCBILL  and will appear on your statement as follows: CCBILL,Ltd. Back to Top Q:  Why are there articles missing in the binaries newsgroups? A: This can happen for several reasons. The most likely is that some of the articles (or parts of articles) were filtered out as spam before they reached our servers. We do not filter any incoming articles on our binaries servers, everything we receive from our upstream is posted. Many news servers limit the maximum article size and if any articles are in excess of that size the server will cancel it automatically and it will not propagate out. Also, all news servers have the right to filter out anything that passes through their server. Keep in mind that usenet was designed to carry only plain text, not large binary files. Processing binary articles places twice as much strain on the server as plain text articles do. For these reasons no guarantee regarding completeness of binary articles is expressed or implied by World Wide newsfeed. Back to Top Q:  Some articles that I post from worldwidenewsfeed.com do not seem to propagate to other news servers, why? A: Another news server may be canceling them . We can take no further responsibility for articles not propagating once they have been sent to our upstream servers. Another reason could be if you have a record of abuse on our servers your posting access may have been disabled. Once your posting access has been disabled due to posting abuse it will never be restored, so don't even ask. Nor will we issue refunds for this reason. Back to Top Q:  I need to change the credit card I am using with worldwidenewsfeed.com. What do I need to do? A:Go to our Signup and cancel your current account canceled. Wait until your current subscription period expires and you can no longer login then sign up a new account with the new credit card information. Back to Top Q:   I am getting a "502 Authentication Error." What does this mean? A: A "502 Authentication Error" means that you may have typed your username and/or password incorrectly. Another possible cause is inaccurate or outdated credit card information. User names and passwords are case sensitive! Q: What is the POP3 and/or SMTP address? A: World Wide newsfeed does not provide E-Mail account with the usenet services. Back to Top Q: Is there a download limit? A: Yes, the curent download limit is set at 500mb per server per day. Should you ever reach the limit , just change servers.. Back to Top Q:   Where can i find more info on Usenet? A: Usenetservices.com  Find the Usenet FAQ list at the CS department of the Utrecht University. You can also read about the early days of usenet from the original book: " Netizens : On the History and Impact of Usenet and the Internet " which is available here. Back to Top Q:  I'm getting an AUTHENTICATION FAILED message A:   First, check that you entered the correct username and password.  If you forgot your username and/or password, email  webmaster@worldwidenewsfeed.com about your problem and we shall resend your username and password to your registered email.   Unfortunately, we cannot send this info to a different email because there is no way for us to authenticate your request. If you are sure about your username and password, then the error may be because your account exceeded the allowed number of simultaneous logins.  Also, some Usenet browsers do not disconnect cleanly, in which case you may have to wait a few minutes before your account is cleared. Back to Top Q:  I am having problems using Agent 1.5 or Free Agent 1.11, what is wrong? A:   Agent 1.5 and Free Agent 1.11 are not Y2K-compliant. Check out Forte's website for newer Y2K-compliant versions of their readers Back to Top Q:  What are the daily limits for posting? A:   There are currently no limits for posting. Back to Top Q: What is the number of simultaneous connections that are allowed? A:   The number of simultaneous connections that are allowed is currently one (1) . Back to Top If you still need help, contact support@worldwidenewsfeed.com. Note: If you see others abusing this system please report it to webmaster@worldwidenewsfeed.com right away.